Frequently Asked Questions
There was a demand from members to have a digital card and app for convenience and accessibility.
Yes, you can still use your physical plastic membership card. Parks have the capability to manually search your membership to verify its validation. However, it's important to note that only digital membership cards qualify users for the monthly and frequent stayer prize draws. There is still an option to purchase a Kui Parks membership with a physical card. Replacement cards are also available for $5.
Having a digital card is environmentally friendly and allows members to participate in the monthly and quarterly prize draws.
Yes, your data is safe in the App. We prioritise your security. If you prefer added security, you can request a One Time Login and 2-Factor Authentication. Once logged in, you have full control over your details and can easily reset your password if needed.
Our partner, Member Jungle adheres to strict security protocols for storing and accessing your data. This includes implementing SSL encryption to protect all website visitors and storing user passwords encrypted in a secure database.
Member Jungle is a local Australian business that specialises in membership management platforms. The Member Jungle membership software system is delivered using tried and tested technology. New features are continually being added to help members get the most out of using the App.
Across all areas of our business, we are continually focused on providing a sustainable future for our kids. The integrated Member Jungle membership system is hosted by their own 100% green hosting team, ensuring our customers 99.99% up-time and unparalleled security.
Yes, if your membership has expired for more than two months, then you need to rejoin.
If you have any questions or need support, please contact info@kuiparks.com.au or call 0422 863 806
We updated our membership platform in February 2024. If you haven't logged in for a while, please use your email address as your username and postcode as your password alternatively you have have a one-time code sent to your email. If you have trouble please email info@kuiparks.com.au or call 0422 863 806.
